Delete your FallLineIQ account
First, cancel any App Store or Google Play subscription
Deleting your account does not cancel a subscription bought in the iPhone or Android app; only you can. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions. A website subscription is cancelled for you when the account is deleted.
Delete in the app or on the website
- Sign in to FallLineIQ (the app, or the website at falllineiq.com).
- Open Profile and choose Delete account.
- Type DELETE to confirm. If you have not signed in for a while, FallLineIQ asks you to sign in again first; for an Apple account it also asks Apple to confirm, and then stops the app's access to your Apple Account.
Or ask us without the app
Email hartjustin6@gmail.com from the address on your account (or tell us the Apple or Google account you sign in with), with "Delete my account" in the subject. We confirm the request and delete the account within 30 days.
What is deleted
Your account, profile, run history and coaching, the videos you saved, your journal, the direct messages you sent and your team invitations; if you coach, also your sessions, clips, team messages and schedule (your athletes keep their own accounts). Your customer records at RevenueCat and Stripe are deleted too.
What is kept
- Posts you made in another coach's team chat stay with that team, and videos a coach filmed of you stay in the coach's account: ask the coach, or us, to remove them.
- Support requests, while we answer them.
- Payment records that Apple, Google and Stripe keep as the law requires (for example for tax), under their own policies.